Vietjet IRROPS Rebooking Voice Agent
Airline disruption operations and contact-center teams
Market audit
Investable enterprise wedge
Problem: Flight delays and cancellations create multilingual passenger queues, compensation ambiguity, and expensive manual rebooking.
Demo: Live Vietnamese/English call: passenger gives record locator, agent detects cancellation, offers two valid reroutes, drafts SMS confirmation, and shows policy citations.
Edge: Deep PNR, IRROPS, fare-class, CAAV/DOT/EU261 guardrails make it a workflow operator instead of a generic travel chatbot.